- After you’ve installed the app, open it by clicking on the app icon
- You will see a screen that looks like this
Please note that your myGov username consists of 2 letters and 6 digits (for example, AA123456) and is created for you automatically, when you register your myGov account.
If you don’t have a myGov account already, please follow our myGov guide to learn how to register for it.
If you don’t remember your myGov username, the myGov guide has instructions on how to recover it.
- Your next step is to answer one of the secret questions you’ve created when registering your myGov account.
If you don’t remember these answers, our myGov guide will help you with resetting them.
After this, you will be asked to create a 4-digit PIN. Make sure you can easily remember this PIN as you will be entering it every time you use the app.
After this initial setup, you should see a screen that looks like this
From here, you can submit a claim, view your claim history, find a local Medicare office, order a new card, view your immunisation records, and safety net information.
Vault is where you can store all relevant documents by taking their picture with your device, if it has a camera.
When submitting a claim via this app, you will be able to use your device’s camera to take the pictures of all relevant receipts or statements, or you can take the pictures and save them to the Vault for later use.