Posted on 21 Mar 2017

With less than a week to go until the Customer Profile screen goes live, it’s no wonder why frontline staff are so excited! In case you’re wondering what the fuss is all about – the Customer Profile screen is a screen that has been designed by frontline staff for frontline staff with a view to make things simpler for their day-to-day interactions with clients. Specifically, on this screen the Client Service Officer (frontline staff member) can see the person’s contact details, temporary accommodation nights, preferred communication method, just to name a few! The audience even questioned if this was all for real – it simply sounded too good to be true! Despite the back row in this session filling up quickly, we interestingly became acquainted with a room of people too shy for #digiconfessions. The good thing was pushing on to discuss potential barriers for digital uptake in clients (social housing residents) and learning from Sebastian that he perceived that clients, particularly the elderly, would fear technology and the security attached to jumping online. Another great point he raised was around navigating the mygov website – identifying that unless someone guides you through the process, it can be very scary and daunting. Tony happily shared his enthusiasm for the mobility devices and the potential they have in transforming CSOs’ workloads. Really glad to see the excitement about our learning guide resources, connecting with Network Partners in the area, organising pop-ups and of course the eagerness to take up our invitation to “be famous” in our blog by many including Lee, my rescuer! The funniest part of the session was when we realised we were trapped in the conference room (with no swipe) at session end! So grateful for Andrew’s height because I think we otherwise could have been knocking on the door for a while... I say this from last night’s experience on the plane from Wagga… Note to self: Don’t duck into the bathroom just before take off… ! #blackout